Privacy policy

Privacy Policy

Last updated: April 2026

This Privacy Policy describes how Idoru Live (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shop.idoru.live (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that your information will be handled as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

We process your personal information where necessary to perform our contract with you, to comply with legal obligations, or for our legitimate business interests.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number
  • Account information including your username, password, security questions
  • Shopping information including the items you view, put in your cart or add to your wishlist
  • Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Where required, we will request your consent before using non-essential cookies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Shopify (platform provider)
  • Payment processors (to process transactions and fulfill orders)
  • Analytics and advertising providers

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide products and services, process payments, and fulfill orders
  • Communicate with you about orders, support requests, and updates
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Improve and optimize our Services

We may also use your information for marketing purposes where permitted by law. You can opt out of marketing communications at any time.

Cookies

Like many websites, we use cookies to operate and improve our Services.

For information about Shopify cookies, see: https://www.shopify.com/legal/cookies

You can control cookies through your browser settings, but disabling them may affect functionality.

How We Disclose Personal Information

We may disclose your personal information:

  • To service providers (e.g., payment processors, hosting, fulfillment)
  • To partners involved in delivering services (e.g., shipping providers)
  • Where required by law
  • To protect our rights or prevent fraud

User Generated Content

If you submit content (e.g., reviews), it may be publicly visible. We are not responsible for how others use publicly shared information.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Site.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from children.

Security and Retention

We take reasonable steps to protect your information but cannot guarantee absolute security.

We retain personal information only as long as necessary for business, legal, or operational purposes.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Withdrawal of consent

To exercise your rights, contact us at [email protected].

Complaints

If you have concerns about how we handle your data, contact us at [email protected].

You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be processed outside your country, including in the United States.

Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or your data, contact:

Idoru Live
Edinburgh, UK
[email protected]